Verato Technical Support Guide

The Verato Support Plan is both a service program and resource program that Verato provides to customers during the License Term. The Verato Support Plan offers technical assistance to a customer to ensure correct and continuous access to the Verato Ser...

The Verato Support Portal allows you an easy and efficient way to obtain assistance for your operational needs. Specifically, the Support Portal allows you to: Create new support cases Communicate with Verato Support Representatives See the full contex...

Severity LevelsWhen logging a support case with Verato, the Designated Support Contact (DSC) should select the most appropriate Severity Level, referencing the information in the table below.During initial response and problem description review, the Ve...

Verato offers an Uptime Service Level Agreement (“SLA”) program, a Response Time SLA program, and a Transactions Per Second SLA program to its customers that are compliant with the terms and conditions of their respective licensing subscription, Master ...

This article provides an overview of Verato’s auto-scaling infrastructure and API throughput. The performance of an API is crucial for delivering seamless user experiences and ensuring operational efficiency. And, achieving optimal API throughput relies...